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Think Galapagos Privacy Policy – Your Personal Data

This Privacy Policy was last updated in April 2018.

At Think Galapagos we take your privacy seriously and will only use your personal information to provide the services you have requested from us.

Who are we?

We are Think Galapagos Limited (Reg. in England Number 5224319) a privately owned Tour Operator based in the United Kingdom. Our registered address Millcote, Mill Lane, Bishop Burton, HU17 8QT 

Think Galapagos ("us", "we", or "our") operates www.thinkgalapagos.com.

How do we collect information from you and why?

We use your personal information only for providing a service, information or improving our website.    

While using our website, if you would like to contact us for help creating and planning a trip to the Galapagos we will ask you to provide us with certain personal information that can be used to contact and identify you.  Personal information may include, but is not limited to, your name, email address, postal address and phone number.

When you provide us with your personal information when filling out a form on this site, we will ask you if you would like to receive further information from us.   Several times a year (no more than 4) we send out a newsletter with information and updates on new trips or news on the Galapagos Islands and Ecuador.  This information will be sent by email to the address you’ve provided. You will be able to opt-out of these emails at any time by clicking the link at the bottom of the email.

How is your information used?

We may use your information to:

  • Process a transaction;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Contact you about a trip;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications, which you have requested and that may be of interest to you.
  • Process a job application.

Who has access to your information?

Will not sell or rent your information to any third parties and we will not share your information with third parties for marketing purposes.

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Think Galapagos has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Where is your data held?

All the personal information we use is stored and processed by our staff in the UK and Ecuador using secure systems.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

For the purposes of IT hosting and maintenance your personal information may be located on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so.

Browser data and its use – ‘Cookies”

Like many website operators, we collect information that your browser sends whenever you visit our website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. This data is shared with Google to monitor the performance of our Site using Google Analytics.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing communications from us, you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email unless you have given your prior consent.

You can change your marketing preferences at any time by contacting us by email: info@thinkgalapagos.com or telephone on 01964 552292.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

How you can access and update your information

The accuracy of your personal information is important to us.  If you want to know what information we hold about your or wish to update any inaccurate or out of date information, please email or info@thinkgalapagos.com or write to us at Think Galapagos, Millcote, Mill Lane, Bishop Burton, HU17 8QT.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Review of this Policy

We keep this Policy under regular review and the latest policy is accessible from every page on our website. This Policy was last updated in April 2018.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@thinkgalapagos.com

 

Responsible Travel

  • Responsible Travel is our central ethos.
  • For every guest that books with us, we donate to local charities.
  • Local suppliers wherever possible.

Top Local Guides

  • Guides make the difference between a good and an outstanding holiday.
  • Hand-picked by our team as the best in the business to share their love of Galapagos and Ecuador.

Fully Protected

  • All flight inclusive trips are ATOL protected.
  • 24/7 emergency UK contact number whilst abroad.
  • Established since 1998.